Hotel guest management with centralised guest profiles
One profile per guest with history, preferences and communication — the basis for personal service and repeat stays.
In short
LODGIC360 guest management centralises guest profiles, preferences, stay history and communications within the PMS for hotels of every size, from boutique hotels to hotel chains. It is part of a fully integrated platform where PMS, RMS, CMS and POS share one database. Hotel-specific custom development and local Belgian support distinguish the approach.
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What you get
Guest profiles
Contact details, stays, invoices and notes bundled in one place.
Preferences
Store room preferences, allergies, language and special requests and reuse them.
Digital registration
Guests register online before arrival, compliant with local law and GDPR.
Targeted communication
Pre-stay, in-stay and post-stay messages automatically in the right language.
Companies and agents
Manage contracts, rates and invoicing for companies, agencies and tour operators.
Reviews and feedback
Automatically request feedback after the stay and guide happy guests to your review page.
More direct bookings
Knowing your guests means selling better. With guest data in the PMS you recognise returning guests, see their preferences immediately and communicate with purpose. That raises satisfaction and the share of commission-free direct bookings.
Ready to simplify your hotel operations?
See in a personal demo how the LODGIC360 PMS automates your daily work — including custom development for your processes.
Frequently asked questions
What guest information can I manage in LODGIC360’s hotel CRM?
LODGIC360 handles guest relationship management within its PMS, using one profile per guest. Each profile brings together contact details, stays, invoices and notes, alongside preferences and communications. This gives your team a single place to recognise returning guests and look up their stay history rather than searching through separate records.
Can I save room preferences and allergies for returning guests?
Guest profiles can store room preferences, allergies, language and special requests. You can use these details for each booking, including future stays, rather than asking guests for the same information again. Combined with their stay history, these records provide a practical basis for more personal service when guests return.
Can hotel guests register online before arrival in line with GDPR?
LODGIC360 supports digital registration so guests can register online before their stay, in line with legal reporting requirements and GDPR. This registration forms part of guest management within the PMS. The platform is hosted in the EU and uses encryption and backups to help protect data.
Can I send automated hotel messages in each guest’s language?
LODGIC360 supports automated messages before, during and after a stay in the appropriate language. The guest’s language is stored in their profile alongside other preferences and stay history. Guest information and communications remain together in the PMS, providing the context for communication tailored to the guest.
How can I manage corporate clients and travel agencies in the PMS?
LODGIC360 guest management also supports contracts and invoicing for companies, agencies and tour operators. These functions sit within the same PMS as individual guest profiles. Your hotel can therefore manage business relationships in the same environment used to access guests’ contact details, stays and invoices.