Resources

    Hotel industry glossary

    Explore the operational, distribution and revenue management terms used by hotel teams and hotel chains. LODGIC360 brings PMS, RMS, CMS and POS together on one shared database, with custom development per hotel and local Belgian support.

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    ADR

    ADR stands for average daily rate and measures room revenue per room sold during a defined period. ADR = room revenue / rooms sold; unsold rooms are not included in the denominator.How LODGIC360 handles this

    RevPAR

    RevPAR stands for revenue per available room and measures room revenue across all available rooms, including those not sold. RevPAR = room revenue / available rooms = ADR × occupancy, with occupancy expressed as a decimal.How LODGIC360 handles this

    Occupancy

    Occupancy describes the share of available rooms sold during a defined period. Occupancy = rooms sold / available rooms; for periods covering several nights, both measures use room nights.How LODGIC360 handles this

    ALOS

    ALOS stands for average length of stay and describes how many nights a booking lasts on average. ALOS = total room nights / total bookings, using the same set of bookings for both measures.How LODGIC360 handles this

    GOPPAR

    GOPPAR stands for gross operating profit per available room. GOPPAR = gross operating profit / available room nights for the same period; unlike RevPAR, it measures operating profitability rather than room revenue alone.How LODGIC360 handles this

    CMS

    A CMS synchronises hotel rates and availability with booking channels. The LODGIC360 CMS connects directly to the PMS and shares its data, so hotel teams do not need to enter the same information twice.How LODGIC360 handles this

    OTA

    OTA stands for online travel agency, a third-party online service through which travellers can book hotel accommodation. Hotels manage the rates and availability distributed to these channels, often through a CMS.How LODGIC360 handles this

    PMS

    PMS stands for property management system, the software used to manage a hotel's core operations. The LODGIC360 PMS covers reservations, room management, guest management, invoicing, housekeeping, reporting and forecasts.How LODGIC360 handles this

    POS

    POS stands for point of sale, a system used to record sales and handle payments in outlets such as hotel restaurants and bars. LODGIC360 POS supports posting transactions directly to the guest's room account.How LODGIC360 handles this

    RMS

    RMS stands for revenue management system, software that supports hotel rate decisions using demand and booking data. LODGIC360 RMS provides daily AI-driven recommendations by room type, with an explanation for each recommendation and human approval.How LODGIC360 handles this

    Booking engine

    A booking engine is the reservation interface that lets guests check availability and make a booking directly through a hotel's website. It serves the direct booking channel rather than a third-party distribution channel.How LODGIC360 handles this

    GDS

    GDS stands for global distribution system, a network through which travel professionals can access and book travel inventory, including hotel accommodation. It is a distribution route distinct from a hotel's own direct booking channel.How LODGIC360 handles this

    Rate parity

    Rate parity means maintaining consistent room rates across specified distribution channels for equivalent booking conditions. A meaningful comparison uses the same room type, stay dates, occupancy, inclusions and cancellation terms.How LODGIC360 handles this

    BAR

    BAR stands for best available rate, generally the hotel's public, unrestricted room rate for a particular room type and date. It acts as a reference within the hotel's rate structure and can change as demand changes.How LODGIC360 handles this

    Dynamic pricing

    Dynamic pricing means adjusting room rates as demand and booking conditions change. LODGIC360 RMS uses occupancy, seasonal patterns, booking pace compared with the previous year and local events to produce daily recommendations for human approval.How LODGIC360 handles this

    Booking pace

    Booking pace describes how reservations accumulate for a future stay date as that date approaches. Comparing booking positions at equivalent lead times helps teams assess whether demand is developing ahead of or behind a reference period.How LODGIC360 handles this

    Pickup

    Pickup is the change in bookings on the books between two observation dates for a defined future stay period. Net pickup accounts for cancellations as well as new reservations, showing how the booking position has changed.How LODGIC360 handles this

    Overbooking

    Overbooking occurs when confirmed room reservations exceed the accommodation available for a given night. It may result from deliberate inventory decisions or discrepancies in availability and can require alternative arrangements for affected guests.How LODGIC360 handles this

    No-show

    A no-show is a guest who does not arrive for a confirmed reservation and has not cancelled it beforehand. Distinguishing no-shows from cancellations helps hotel teams interpret reservation records and actual arrivals.How LODGIC360 handles this

    Allotment

    An allotment is a block of rooms reserved for a particular partner, group or distribution channel over specified dates. Its terms define how the inventory can be booked and when unused rooms return to general availability.How LODGIC360 handles this

    Stop-sell

    A stop-sell is an instruction to stop accepting new bookings for specified dates, room types or distribution channels. It controls future sales availability without itself cancelling reservations that are already confirmed.How LODGIC360 handles this

    Minimum length of stay

    Minimum length of stay, often abbreviated to MinLOS, is a booking restriction requiring a reservation to cover at least a specified number of nights. It is used to manage stay patterns for selected dates.How LODGIC360 handles this

    Folio

    A folio is the guest account record that brings together room and other transactions associated with a stay. LODGIC360 POS can post restaurant and bar transactions directly to the guest's room account.How LODGIC360 handles this

    City tax

    City tax is a local tax associated with overnight accommodation, also called a tourist tax or visitor tax in some destinations. Its application depends on local rules, including any exemptions and collection requirements.How LODGIC360 handles this

    Peppol

    Peppol is a network for exchanging structured electronic business documents, including invoices. LODGIC360 sends invoices from the PMS through the Peppol network as part of its support for Belgian electronic invoicing requirements.How LODGIC360 handles this

    E-invoice

    An e-invoice is an invoice issued and exchanged in a structured electronic format that software can process. It differs from an unstructured digital document, such as a PDF; LODGIC360 sends PMS invoices through Peppol.How LODGIC360 handles this

    Self-check-in

    Self-check-in lets guests complete their arrival process through a self-service interface rather than a staff-led reception interaction. The LODGIC360 lobby kiosk connects to the PMS and supports both guest check-in and check-out.How LODGIC360 handles this

    Housekeeping status

    Housekeeping status records a room's cleaning and readiness state, such as awaiting cleaning or ready for use. It helps housekeeping and reception coordinate room preparation; LODGIC360 includes housekeeping within its PMS.How LODGIC360 handles this

    Walk-in

    A walk-in is a guest who arrives at a hotel seeking accommodation without an existing reservation. Reception checks current availability before creating a reservation and completing the arrival process.How LODGIC360 handles this

    Upselling

    Upselling means offering a guest a higher room category or an enhanced version of a service they have already selected. In hotels, it can take place before arrival, at check-in or during the stay.How LODGIC360 handles this

    Yield management

    Yield management is the practice of managing room rates and inventory allocation in response to expected demand. It focuses on making effective use of perishable room inventory, since an unsold room night cannot be sold after it has passed.How LODGIC360 handles this

    MICE

    MICE stands for meetings, incentives, conferences and exhibitions. In hospitality, it describes business-event demand that can involve group accommodation, meeting spaces and related hotel services, with requirements distinct from individual leisure bookings.How LODGIC360 handles this