Terms and Conditions

In these terms and conditions: • "LODGIC360": the company that offers the Property Management Software (PMS) of the same name. • "Customer": any natural or legal person who enters into an agreement with LODGIC360. • "Software": the LODGIC360 platform including all modules, updates and additions. • "Services": all services provided by LODGIC360, including hosting, support and consultancy. • "User": any person who accesses the Software on behalf of the Customer.

These terms and conditions apply to all quotes, agreements and deliveries from LODGIC360. Deviations from these conditions are only valid if agreed in writing. The applicability of any purchase or other conditions of the Customer is expressly rejected.

To use the Software, the Customer must create an account. The Customer is responsible for: • Providing correct and up-to-date information. • Keeping login credentials confidential. • All activities that take place under the account. • Immediately reporting unauthorized use. LODGIC360 reserves the right to block accounts if abuse is suspected.

LODGIC360 grants the Customer a non-exclusive, non-transferable right to use the Software for the duration of the agreement. The Customer is not permitted to: • Copy, modify or reverse-engineer the Software. • Sublicense or make the Software available to third parties. • Use the Software for illegal purposes. • Circumvent or remove security measures.

The Customer undertakes to: • Comply with all applicable laws and regulations. • Use the Software correctly and carefully. • Provide necessary information to LODGIC360 in a timely manner. • Protect personal data of guests in accordance with GDPR. • Make adequate backups of their own data. • Use up-to-date browsers and secure internet connections.

All prices are exclusive of VAT unless otherwise stated. Invoices must be paid within 14 days of the invoice date. In case of late payment: • The Customer is automatically in default. • LODGIC360 is entitled to suspend access to the Software. • All outstanding claims become immediately due. • The Customer owes statutory interest and collection costs. LODGIC360 reserves the right to adjust prices annually.

LODGIC360 strives for 99.5% availability on an annual basis, excluding scheduled maintenance. • Scheduled maintenance is announced at least 48 hours in advance. • Emergency maintenance may take place without prior notice. • LODGIC360 is not liable for interruptions due to force majeure or third parties. Support is available on business days from 9:00 AM to 5:00 PM (CET).

LODGIC360's liability is limited to the amount paid out by the liability insurance in the relevant case, with a maximum of the annual contract amount. LODGIC360 is not liable for: • Indirect damage, consequential damage or lost profits. • Damage due to incorrect use of the Software. • Damage due to loss or corruption of data. • Damage caused by third parties or force majeure. The Customer indemnifies LODGIC360 against claims from third parties.

All intellectual property rights to the Software, documentation and materials belong to LODGIC360. The Customer retains all rights to their own data stored in the Software. LODGIC360 may use anonymized data for statistical analyses and product development. It is not permitted to use trademarks, logos or other distinctive signs of LODGIC360 without prior written permission.

The agreement is entered into for the agreed period and is tacitly renewed unless: • The Customer terminates with a notice period of 30 days. • LODGIC360 terminates the agreement due to non-payment or abuse. • One of the parties is declared bankrupt. Upon termination, the Customer has 30 days to export data, after which it will be deleted.

LODGIC360 reserves the right to modify these conditions. Changes are announced at least 30 days in advance. In case of substantial changes, the Customer has the right to terminate the agreement within 30 days of notification. Continued use after modification constitutes acceptance of the new conditions.

These conditions and all agreements are governed by Belgian law. Disputes are preferably resolved amicably. If this is not possible, disputes are submitted to the competent court in Ghent, Belgium. The invalidity of one or more provisions does not affect the validity of the other provisions.

For questions about these terms and conditions, you can contact us: LODGIC360 Email: info@lodgic360.com These conditions were last updated on January 1, 2025.